Terms of service
1. Who these terms are with
Keywitch is provided by Natalie Hubbard trading as Keywitch (ABN 70 983 741 786) of Western Australia, Australia ("we", "us"). By creating an account you agree to these terms. If you are agreeing on behalf of a business — a property management agency, say — you confirm you are authorised to bind it.
2. What the service does
You upload photographs of keys. We measure the blade profile in each photograph, store it against your account, and compare later photographs against what you have stored, telling you which stored key a new photograph most closely matches.
3. Accuracy — please read this one
A match is a suggestion, not proof. Recognition depends on photograph quality, lighting, angle and the physical condition of the key. The system can miss a match between two photographs of the same key, and it can propose a match between keys that are merely similar.
You must verify a result before acting on it in any way that matters. Do not rely on Keywitch alone to decide who is given access to a property, which key is returned to which tenant, whether a key has been returned at all, or whether two keys are genuinely the same. We give no warranty that any identification is correct.
The service also cannot cut keys, open locks, or tell you anything about the lock a key fits.
4. Your account
- You must be at least 15 years old and give a real email address.
- You are responsible for keeping your password secret and for everything done through your account.
- Tell us promptly at support@keywitch.com.au if you think someone else has access to it.
- One account is for one person or one business. Don't share logins across an organisation — ask us about multiple accounts instead.
5. What you may and may not upload
Only photograph keys you are lawfully entitled to possess — your own, or keys your role entitles you to hold, such as those a property manager holds for managed properties. You must have the right to store an image of every key you upload.
You must not:
- upload photographs of keys you found, borrowed, or were shown by someone else, without their permission;
- use the service to identify, catalogue or reproduce a key you are not entitled to hold;
- use it to gain unauthorised access to any premises, vehicle or container;
- upload anything unlawful, or anything that is not a photograph of a key;
- attempt to break, overload, probe or reverse-engineer the service, or evade its rate limits;
- resell or white-label the service without our written agreement.
We may suspend or close an account that breaches this section, without refund where the breach is serious.
6. Your content stays yours
You keep all rights in the photographs and text you upload. You grant us a limited, non-exclusive licence to store, process and display that content to you, solely to operate the service. That licence exists so we can run the recognition pipeline and show you your own keys; it ends when you delete the content or close your account.
We will not use your photographs to train machine-learning models, and we will not publish, share or sell them. See the privacy policy.
7. Fees
The service is currently free to use. If we introduce fees we will give existing account holders at least 30 days’ notice by email, and you will be able to export your data and close your account before any charge applies.
8. Availability
We aim to keep the service running but do not promise any particular level of uptime. It may be unavailable for maintenance, upgrades, or reasons outside our control. We may change or discontinue features; if we discontinue the service entirely we will give you at least 30 days' notice and an opportunity to export your data.
9. Your responsibility for your own records
Keep your own copy of anything you cannot afford to lose. The export tool on your account page gives you everything in one download. We keep backups, but you should not treat Keywitch as your only record.
10. Liability
Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded. Where our liability can be limited, it is limited — at our option — to resupplying the service or paying the cost of having it resupplied.
Subject to that, we are not liable for indirect or consequential loss, loss of profit, or loss arising from your reliance on an incorrect identification, and our total liability for any claim is limited to the amount you paid us in the 12 months before the claim arose.
11. Ending it
You can close your account at any time from your account page; doing so deletes your data as described in the privacy policy. We may close your account for a serious or repeated breach of these terms, or with 30 days' notice for any reason, refunding any unused prepaid fees.
12. Changes to these terms
We may update these terms. For material changes we will email account holders at least 14 days before they take effect. Continuing to use the service after that means you accept the new terms.
13. Governing law
These terms are governed by the laws of Western Australia, Australia, and the courts there have non-exclusive jurisdiction.